Privacy Policy for Hamro Food Waiter Portal
Last Updated: July 1, 2026
This Privacy Policy explains how Hamro Food Waiter Portal ("we", "our", or "us") collects, uses, and protects information when restaurant staff members and waiters use our mobile application (the "App").
1. Information We Collect
A. Credentials and User Identifiers
To authenticate and authorize your access to the App, we collect:
- Employee Code / Username
- Security PIN
- First Name & Last Name
- Job Title & Associated Restaurant ID
This data is required to establish a secure session with your restaurant's server.
B. Device and Performance Data
We may collect device information and crash logs to monitor app stability and resolve runtime errors.
2. How We Use the Information
We use the collected information solely for the following purposes:
- App Functionality: To authenticate users, link orders to the correct server, and display real-time table statuses.
- Notifications: To trigger local bell sounds and push notifications for incoming kitchen status updates.
- Security: To prevent unauthorized access to the restaurant's ordering database.
3. Data Sharing and Transfer
We do not sell, trade, or share user identifiers with third-party advertising networks or external corporations. All data is processed directly inside your restaurant's private database server (via secure HTTPS/SSL protocols).
4. Data Retention and Deletion
- Session Cache: Credentials stored on the mobile device's local storage (via
SharedPreferences) are completely removed when the user taps Log Out. - Account Deletion: Waiters who wish to delete their account records can contact their restaurant's business administrator to deactivate and permanently purge their credentials from the backend database.
5. Security
We implement standard industry encryption (SSL/TLS) for all data in transit between the App and the server, ensuring your session tokens remain secure.
6. Contact Us
For any questions regarding this Privacy Policy, please contact:
Email: support@hamrofood.com